At Frenso, we value transparency and customer satisfaction. Please review our policies to ensure a smooth shopping experience.

Shipping Policy

• Processing Time: Orders are processed within 3 business days. Custom or handmade items may take longer.
• Shipping Time: Delivery times vary based on location and shipping method. Estimated delivery: 3 to 7 business days.
• Shipping Costs: Calculated at checkout. Free shipping may be available on select items.
• Tracking Information: Once shipped, you will receive a tracking number via email.

Return & Refund Policy

• Eligibility: Returns accepted within 30 days of delivery. Items must be unused, in original packaging.
• Non-Returnable Items: Custom-made or final sale items are non-refundable.
• Refund Process: Once we receive and inspect the returned item, refunds will be processed within 2 days.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damage & Replacement Policy

• If your item arrives damaged or defective, contact us within 30 days with photos, and we’ll arrange a replacement or refund.

Cancellation Policy

• Orders can be canceled within 10 hours of purchase. After this, cancellations may not be possible if processing has begun.

Privacy Policy

• We respect your privacy and ensure that your personal information is secure. We do not share or sell your data.

For any questions, please contact us at frenso@info.com Thank you for shopping with Frenso!